Accessibility Statement

Our Commitment to Accessibility

At My Case Coordinator, we are committed to ensuring digital accessibility for all individuals, including people with disabilities. We are continuously improving the user experience for everyone and applying the relevant accessibility standards to our website, [Your Website URL] (the "Site"), and our Remote Online Notarization (RON) services.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
My Case Coordinator strives to conform with WCAG 2.1 Level AA standards across our web infrastructure and notary booking services.

Accommodations and Support during RON Sessions

We recognize that Remote Online Notarization involves multiple interactive steps, including Knowledge-Based Authentication (KBA), credential analysis, and live audio-video communication. To support signers with diverse accessibility needs, we offer the following provisions: [1, 2, 3, 4, 5]
Assistive Technologies: Our platform is designed to be compatible with standard screen readers, keyboard-only navigation, and speech recognition software.
Alternative Communication: For signers who are deaf, hard of hearing, or have speech disabilities, we support the use of text-based chat features within the session, visual aids, or the inclusion of a qualified sign language interpreter, subject to individual state notary regulation approvals.
Sufficient Time Windows: If you require additional time to complete identity verification questions or review digital documents before your session, please contact us prior to scheduling so we can adjust platform timeouts where permissible by law. [1]

Limitations and Third-Party Platforms

While we strive to ensure total accessibility, some components of the online notarization process are handled via mandated third-party software vendors (e.g., identity verification databases, biometric credential analysis, and specialized RON platform providers). [1, 2]
We actively assess our vendors' Accessibility Conformance Reports (ACRs / VPATs) and encourage our partners to maximize their digital accessibility. If you encounter a barrier caused by a third-party tool during your session, please notify us so we can work to find an alternative solution.

Feedback and Contact Information

We welcome your feedback on the accessibility of our services. If you encounter accessibility barriers or require a specific accommodation to successfully complete your remote notarization, please let us know as far in advance of your appointment as possible:
Email: MyCaseCoordinator@gmail.com
Phone: 512-910-5810

We aim to respond to all accessibility feedback and accommodation requests within 2 business days.